Purchasing Info

Ready to buy something now? Here's how you do it:

  • Call or email us to make sure the particular serial numbered guitar, or item is still available.
    Our phone number is: 310-821-2888.
  • You can pay us safely and quickly with:
    *All Major Credit Cards (please call or email us to make a payment with your Visa, Mastercard, American Express or Discover card)

    *Paypal Call or email us for specific instructions.
    *Personal Checks/Money Orders
    our mailing address is:
    Asher Guitars
    2554 Lincoln Blvd. #1037
    Venice, CA 90291
    *Wire Transfers (call or email us to get our bank wire information)
  • Contacting our service department: To contact the ASHER GUITARS & LAP STEELS Service Department,
    call 310-821-2888.
  • Once your payment has been received and verified, your item will ship the very next day! It's that easy!

And remember, all instruments have a 48-hour "love it or return it"approval period, so if for whatever reason you are not totally satisfied with the quality of craftsmanship, tone or style, you can return it in perfect condition for a full refund (less shipping, which is approximately $40 for domestic orders).

*IMPORTANT REPAIR INFO: There is a minimum bench charge of $95 for any instrument that hits the Asher workbench (with the exception of Asher warranty work and any work for small children). If you want Bill Asher to assess, trouble shoot, evaluate, slightly tweak, look at, or give his opinion about your instrument, there will be a minimum bench charge of $95. No exceptions.

*IMPORTANT INFO ABOUT CUSTOM BUILDS: There is a NON REFUNDABLE DEPOSIT for all custom orders including guitars and lap steels with anything custom or special (non stock) regarding the fundamental design and details of the guitar. This includes, but is not limited to: adjustments in neck or body shape, inlay, color, finishes, electronics, binding, wood, hardware, artwork, etching, and the like. The reason why the deposit is non-refundable is because it will cover the cost of time, labor, raw materials and any efforts that have been spent on initiating the custom instrument. Plus, we will be stuck with a custom instrument that may or may not be appealing to someone else when we try to sell it.

METHODS OF PAYMENT:
All prices are listed in US dollars. Once we hear from you and determine which Asher instrument or product you wish to purchase, we will gladly accept payments by all major credit cards, check, money order, Paypal or bank transfer. All payments must be cleared before they are shipped to the customer.

TERMS OF PAYMENT:
For Asher instruments, the terms are:

  • 50% of total estimated cost as a down payment.
  • Balance upon completion.

or...

  • 1/3 as a down payment.
  • 1/3 mid-way to completion.
  • Balance upon completion.

For all other items, such as strings, cases, etc. must be paid in full before they are shipped or delivered.

SHIPPING:
ALL ASHER INSTRUMENTS ARE HANDLED AND PACKED WITH THE UTMOST CARE! WE LOVE THE INSTRUMENTS WE MAKE AND WANT YOU TO LOVE THEM TOO, SO IT MAKES SENSE THAT WE DO EVERYTHING WE CAN TO MAKE SURE YOUR INSTRUMENT ARRIVES SAFELY!

  • Guitars will be shipped via FedEx (domestic and foreign shipments) with insurance.
  • Los Angeles (or area) residents and visitors are welcome to pick up items from our shop.
  • Parts and accessories orders are custom packed and shipped via the US Postal Service.

Preparation and shipping costs may vary so please call or write if you have any questions. We will work with you to determine the best (and safest) way to ship your guitar.

INTERNATIONAL ORDERS:
Come one, come all! We welcome international orders. Depending on your country, shipping and insurance methods may vary. Orders may be paid for by major credit card or bank wire transfer - contact us for credit card or wiring instructions.

GUARANTEES & RETURNS:
All Asher instruments are subject to a 48-hour approval period by customers. We want to give you time to inspect the instrument for quality, craftsmanship and sound. Play it in your home, show it to your friends. If you are not totally satisfied with your ASHER, a full refund will be given as long as the instrument is returned in the EXACT same condition as when received. The customer, however, is responsible for ALL shipping charges.

After the 48-hour evaluation period and up until thirty days from the date of receipt of the product the unit may be still be returned but will be subject to a ten percent (10%) restocking fee. After thirty days has elapsed from the date of receipt, Asher Guitars will no longer accept the product for return or for any reason other than repair. After thirty days the customer owns the unit.

Strings, other parts and accessories may be returned if they are in the re-sellable condition and returned within 30 days after purchase. Customer will pay for return shipping as well as a 10% restocking fee.

CALIFORNIA SALES TAX:
Applicable sales tax will be added only to orders placed from or received from within California.