Ordering Help

Ordering Help 

Prices and availability are subject to change without notice. All prices are in US dollars. We accept Visa, MasterCard, American Express, and PayPal. We do not accept cash, check, money order or COD.  Prices do not include shipping.


 

Shipping and Handling

We ship orders the next business day (M-F) for in stock items, with the exception of certain guitars, such as guitars with upgrades, etc - which will require a 5-10 day lead time. All items are subject to shipping and billing verification. Orders placed after 3:00pm PT and on weekends and holidays will be processed on the next business day.  Shipping charges will be calculated at checkout. All shipping charges are non-refundable.

 

Service

Estimate

          Notes

Track

Insured

Cost

United States of America

USPS Domestic

2-8 days

    1st or Priority

priority

NO

$

FedEx Ground

4-5 days

     HI, AK excluded

YES

YES

$$

FedEx 3 Day

2-3 days

     HI, AK excluded

YES

YES

$$$

FedEx 2nd Day

2 days

-

YES

YES

$$$$

FedEx Next Day

1 day

-

YES

YES

$$$$$

International

USPS First Class International

2-6 weeks

Italy, South Africa, Brazil - expect delays

NO

NO

$$

USPS Global Priority Mail

1-2 weeks

-

YES

NO

$$$

FedEx OR TNT International

2-5 days

-

YES

YES

$$$$$

Note: FedEx cannot ship to P.O. Boxes or APO/FPO addresses.

             

 

 

Security and Verification

Orders are processed through Shopify.com's certified Level 1 PCI DSS compliance standards. Always scan your computer for viruses, spyware, adware, bots, keyloggers and other threats as they can compromise your internet security.

All orders are subject to billing and shipping address verification. Insufficient or incorrect credit card information will delay and possibly cancel your order. Any attempted fraudulent transaction will be reported to the proper authorities.

All transactions are subject to an "authorization hold." This is standard credit card procedure to be able to hold the funds and prevent a card from being "maxed out" before the actual charge is made. Authorization holds usually expire within 24 hours.

 

Order Problems?

We will replace any damaged item. We are not responsible for returned or lost orders due to insufficient addresses. Shipping is non-refundable on returned orders -- please check your address carefully. Please email us at info@asherguitars.com if you have a problem with your order.